I have a natural affinity with those looking to improve the human condition. Sometimes that comes with a little tough love and a lot of patience. After spending time in various industries in executive roles, I find my aptitude for creating channels for revenue, has shifted to building processes to develop products, services, and organizations that greatly improve the way we think and interact with one another.
As a Service Design consultant, I help companies discover opportunities, ideate wildly, synthesize data, and develop insights that improve product + service experiences internally, and for their customers. In turn, those efforts increase operational efficiency and growth opportunities for businesses of all sizes. All this is achieved through compelling stories, expressing empathy, and co-creating through a thoughtful human-centered process.